Refund policy

Vesselry – Return & Refund Policy

At Vesselry, we’re committed to delivering smart storage solutions you can rely on every day. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe

  • The item is unused and in original packaging

  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, opened, or altered after delivery

  • Items returned without original packaging

  • Custom or made-to-order products

  • Final sale or discounted items

  • Products marked non-returnable at checkout

📝 How to Request a Return

To start a return, contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the product and packaging (if applicable)

Once reviewed, we’ll guide you step by step.

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, we’ll provide:

  • Return address

  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective

  • The item arrived damaged

  • The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refund will be issued to your original payment method

  • Processing time: 5–7 business days (depending on your provider)

📌 Important Notes

  • All returns must be pre-approved

  • Items must be returned in original condition

  • Shipping fees are non-refundable (unless item is faulty)

  • Returns showing signs of use or damage may be rejected

  • Excessive or suspicious returns may be declined

💬 Need Help?

We’re here to support you every step of the way.

👉 Visit our Contact Us page with any questions, and our team will ensure your Vesselry experience stays smooth and worry-free.