Terms of service

Vesselry – Terms & Conditions

Welcome to Vesselry — where smart storage meets modern living. We specialize in premium kitchen storage solutions, including canisters, countertop organizers, and food storage essentials designed to keep your home organized and your food fresh.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Vesselry website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Business Name: SCALIX COMMERCE LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration Number: 78183464

4. Our Offer

At Vesselry, we are committed to:

Providing high-quality kitchen storage products, including canisters, containers, and organization solutions
Displaying accurate product descriptions and realistic images
Maintaining transparent pricing, including taxes and shipping fees at checkout
Keeping product availability updated

5. Order Process

Orders are confirmed after full payment is received
You will receive a confirmation email after checkout
Payments are securely processed via trusted third-party providers
Vesselry reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock issues

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused
Must be returned in original packaging
Must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect
Items must be returned in original condition
Approved refunds will be issued to the original payment method

8. Pricing

All prices are listed in USD
Vesselry reserves the right to correct pricing errors
International customers are responsible for customs duties or import taxes

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting or screen differences
Minor variations may occur due to manufacturing or materials

Issues must be reported within 14 days of delivery

Warranty does NOT cover:

Misuse or improper handling
Normal wear and tear
Damage due to water, heat, or improper cleaning
Damage caused by excessive force

10. Shipping & Delivery

Orders are shipped to the address provided at checkout
Delivery may take up to 30 business days, depending on location
Delays may occur due to logistics or high demand
If delivery fails, we may offer a replacement or refund

11. Payments

Full payment is required at checkout
We accept major credit/debit cards, PayPal, and secure payment methods
For payment issues, contact support promptly

12. Complaints & Customer Support

Report issues within 7 days of receiving your order
Our team aims to respond within 14 business days

Valid complaints may be resolved through:

Replacement
Refund
Store credit (if applicable)

13. Dispute Resolution

Vesselry aims to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

14. Force Majeure

Vesselry is not responsible for delays or failures caused by events beyond our control, including:

Natural disasters
Shipping carrier disruptions
Supply chain issues

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Vesselry reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.